Refund policy

RETURN AND REFUND POLICY

We want you to be happy with your order. Please review our return, cancellation, and refund policy below.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you may use the Returns, Cancellations & EU Withdrawal link in our store footer or access your order through your customer account or order confirmation email. You may also contact us at orders@twwstore.com with any return questions.

Returns should be sent to:

2135 Mette Rd.
Wentzville, MO 63385
United States

If your return is accepted, you will be responsible for shipping the item back to us unless the item was defective, damaged, or incorrect. Please note that if your country of residence is outside the United States, return shipping may take longer than expected.

Items sent back to us without first requesting a return may not be accepted.

Cancellations

If your order has not yet been fulfilled, you may request a cancellation through your customer account, your order status page, or the Returns, Cancellations & EU Withdrawal link in our store footer.

If your order has already been fulfilled or shipped, we may not be able to cancel it. In that case, you may request a return after receiving the order.

Damages and Issues

Please inspect your order when it arrives. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Please include your order number and photos of the item and packaging when possible.

Non-Returnable Items

Unfortunately, we cannot accept returns on gift cards.

We also cannot accept returns on final sale items unless required by law or unless the item arrives defective, damaged, or incorrect.

Digital Products and Instant-Access Content

Digital products, downloads, digital files, online access, and instant-access content are final sale once access has been provided, except where required by law.

For customers in the European Union, you may have a 14-day right of withdrawal for certain online purchases. However, when purchasing digital content that is not supplied on a physical medium, you may lose your right of withdrawal once digital access begins if you have expressly agreed to immediate access and acknowledged that you will lose your right of withdrawal.

If a digital product has not yet been accessed, downloaded, delivered, or made available, you may contact us at orders@twwstore.com to request cancellation where required by applicable law.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union Right of Withdrawal

If merchandise is being shipped to a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving a reason.

For goods, the withdrawal period expires 14 days after the day you or someone you designate receives the goods. If your order contains multiple items delivered separately, the withdrawal period expires 14 days after the day you or someone you designate receives the last item.

To exercise your right of withdrawal, use the Returns, Cancellations & EU Withdrawal link in our store footer, access your order through your customer account or order confirmation email, or contact us at orders@twwstore.com. You will need to provide your name, order number or order reference, and confirmation that you wish to withdraw from the purchase.

After submitting your withdrawal request, you will receive confirmation of your request by email.

Items returned under the EU right of withdrawal must be sent back in the same condition that you received them, unused, and in their original packaging. You are responsible for return shipping costs unless the item was defective, damaged, incorrect, or unless otherwise required by law.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

For eligible EU withdrawal requests, we will process refunds in accordance with applicable EU consumer rules. We may withhold the refund until we have received the returned goods or proof that the goods have been sent back, where permitted by law.

If more than 15 business days have passed since we approved your refund, please contact us at orders@twwstore.com.